Refund policy

We want you to love our products and enjoy your shopping experience with us, here are the details about how to return or exchange your order. 

 

Each order is custom and printed on demand, therefore we do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect, we will offer a replacement if the defect is reported within 7 days.

If there is a defect and the customer does not want a replacement a refund will be provided. We do not accept returns or replacements in the case where the customers needs a smaller or larger size.



To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

RETURN INSTRUCTIONS
If you wish to return or exchange an item, please contact our customer care email, and we will respond during the hours of 9:00am to 9:00pm EST all week (excluding public holidays,Between Friday to Saturday responding may take longer) 

via email:   info@dandyhooligan.com

What we need to make a replacement order:

  1. Name and email.
  2. Order number
  3. Picture of wrong/ damaged item.
  4. Please provide the changes necessary to correct/make replacement order, ie: color, size(If size sent not as ordered), style, etc.

Once we receive this we will print a replacement product and send it right out! 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dandyhooligan.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dandyhooligan.com

Faulty Items Returns

If an item is faulty* (see definition below), wrongly described, or different from the sample shown, we will take corrective action, which may include refunding the purchase price and delivery charges, or providing a replacement product and a pre-paid return shipping label for the incorrect item. 


*Faulty or damaged items include unraveled seams and/or holes that are present before being washed. Please check the shirt before washing as we do not accept returned shirts that have been laundered.

Please be advised, all returns must be made within 7 days of receipt.



Shipping
To return your product, you should contact us at info@dandyhooligan.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Feel free to ask us anything : info@dandyhooligan.com

Sale

Unavailable

Sold Out